Bot Builder / Guides
FAQ Support Bot (UI Guide)
Build a menu-driven support assistant for common questions.
Node Flow
send_text -> ask_button/ask_list -> send_text (answer) -> ask_button (more help?) -> end
Steps In Builder UI
- Create bot named
FAQ Support. - Add
send_textintro: "Choose your topic". - Add
ask_buttonfor up to 3 topics, orask_listif more. - Create one
send_textanswer node per topic. - From each answer, route to
ask_button: "Need anything else?". - Map
Yesback to topic menu,Notoend.