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Bot Builder / Guides

FAQ Support Bot (UI Guide)

Build a menu-driven support assistant for common questions.

Node Flow

send_text -> ask_button/ask_list -> send_text (answer) -> ask_button (more help?) -> end

Steps In Builder UI

  1. Create bot named FAQ Support.
  2. Add send_text intro: "Choose your topic".
  3. Add ask_button for up to 3 topics, or ask_list if more.
  4. Create one send_text answer node per topic.
  5. From each answer, route to ask_button: "Need anything else?".
  6. Map Yes back to topic menu, No to end.

Visual builder playbook|ask_button node