Human Handoff Bot (UI Guide)

Node Flow

send_text -> ask_button -> condition -> human_handoff -> add_note -> notify_team -> release_to_bot -> end

Steps In Builder UI

1. Create bot named Support Escalation.
2. Add menu using ask_button with Talk to agent option.
3. Route escalation option to human_handoff.
4. Add add_note node for internal context.
5. Add notify_team with key fields to alert support staff.
6. After manual resolution, use release_to_bot then end.